As if my previous exchange at Kohl’s wasn’t a ridiculously easy transaction, I actually managed to have a better exchange with Kohl’s tonight.
A little background. Quite a few weeks ago, I bought some shirts and pants. Yes, I’m referring to the same shirts and pants that I bought “a few weeks ago” in my last Kohl’s entry. By now, we’re talking about a two month, or longer, period between purchase and tonight. I found a number of Croft & Barrow shirts I liked and the Large size fit well, so I simply picked up a bunch of Large-sized shirts and bought them.
I managed to wear most of the shirts over the following weeks, but there was still a dark blue shirt with light blue horizontal stripes that I hadn’t worn. Finally, at least six weeks after I purchased it, I wanted to wear the shirt. I took off all the tags and stickers and everything else and put it on. To my surprise, the shirt was way too big. I was practically swimming in it. The other shirts I had bought were a bit loose fitting, but this was WAY LOOSE fitting.
I took the shirt off and looked at the size marked on the inside and it clearly said, “L.” The shirt information was screen printed on the inside of the shirt (yippee, no tags!) and I looked a little bit closer and saw that there were little white flecks of something to the left of the “L.” I decided to compare it to one of my other shirts and, sure enough, the “L” on the too-big shirt was a bit off-center to the right side. There was only one thing I could assume: the “X” in the “XL” had not gotten screen printed properly and this shirt had lived its life to that point as an “XL” in disguise as an “L.”
No problem, though. I can just return the shirt to Kohl’s. As someone who keeps every receipt of every purchase, it’s just a matter of going to Kohl’s. Since we were headed to Harrisonburg tonight, I looked for the receipt. Of course, just to make the chances of this exchange ever happening that much worse, I couldn’t find the receipt. “What the heck,” I thought.
We went to Harrisonburg, enjoyed some dinner, then went to Kohl’s. I got another shirt of the same exact style as the shirt in question (except no stripes because they don’t have any more) and made my way to the checkout. I said to the clerk, “This is going to be worse than ‘My dog ate my homework,’ but I swear it’s 100% the truth.” I explained how I had purchased the shirt, taken the tags and stickers off to wear it, it was the wrong size, it was mislabeled, and now I didn’t even have my receipt.
Her response? No problem. She typed in some number from a tag near the bottom of the shirt, then scanned the new shirt, then handed me a receipt for the exchange. I kid you not, it really was THAT easy and THAT quick.
Kohl’s continues to amaze me with how well they handle returns and exchanges. They obviously know how pointless it is to bicker with the customer over a matter of dollars and cents. They obviously realize that they’d spend more money in the salary of the people who I would have to deal with if they made it a hassle for me to return or exchange things. And for that, I’m a happy Kohl’s shopper and I will continue to be a happy Kohl’s shopper.
Rock on, Kohl’s! Rock on.